Refund and Cancellation Policy
Last updated: August 2026
1. Scope
This policy applies to all paid bookings for Edugistics training courses made through www.edugistics.com.
2. Cancelling your booking
If you cancel 7 or more days before the published start date of the course, you receive a full refund.
If you cancel fewer than 7 days before the start date, no refund is issued. You may instead transfer your place or nominate a substitute, as set out in section 3.
3. Transfers and substitutions
Up to 3 days before the start date, you may transfer your place to any Edugistics course, or nominate a substitute teacher to attend in your place.
Send your request by email to Info@edugistics.com with the subject line "Teacher change request". If nominating a substitute, name them in the email.
A transfer may be made to any Edugistics course, not only a later run of the same one. There is no limit on the number of transfers, and a transferred booking does not expire. This is distinct from credit issued on a transfer under section 4, which does expire, as set out in section 5.
4. Price differences on transfer
Where the new course costs more, you pay the difference.
Where the new course costs less and the transfer is requested 7 or more days before the original start date, the difference is refunded.
Where the new course costs less and the transfer is requested inside 7 days of the original start date, the difference is held as credit, not refunded in cash.
5. Credit terms
Credit expires 12 months from the date it is issued. Credit is never convertible to cash. Credit stays with the teacher who paid and cannot be passed to a colleague.
6. When the refund right ends
The refund right attaches to the original booking. Once the original course passes its 7 day mark, the booking stays transferable but carries no refund right.
7. Non-attendance
Fewer than 3 days before the start date, non-attendance is a no show. No refund, no transfer and no substitution is available.
8. Once a course has started
Once a course has started, no refund is issued, and no partial or pro-rata refund is given for sessions missed.
9. Cancellation or postponement by Edugistics
If Edugistics cancels a course for any reason, including low enrolment, you choose between a full refund and a transfer to the rescheduled date. Where the cancellation is due to low enrolment, at least 3 days' notice is given.
If Edugistics reschedules a course, the new date is announced before the original start date. If the new date is inconvenient, you may request a full refund at any point up to the new start date.
10. Travel and other costs
Edugistics is not responsible for travel, accommodation or any other associated costs.
11. Currency
Refunds are issued in Egyptian Pounds for the amount paid. Where a card was issued outside Egypt, the amount received may differ because of exchange rates applied by the issuer. Edugistics does not cover the difference.
12. Requesting a refund
Email Info@edugistics.com with your registration reference and the course name. Requests made by phone or WhatsApp are acknowledged, then confirmed by email before processing begins.
13. Processing time
Approved refunds are processed by Edugistics within 48 hours. Bank transfer refunds arrive the same day. Card refunds appear according to the issuing bank's own processing times.
14. Administrative fee
Edugistics deducts no administrative fee from an approved refund.